Last Updated: January 27, 2026

This Shipping Policy applies to purchases made through the Pickleheart Shop operated by Strivers United Inc., d/b/a Pickleheart (“Pickleheart,” “we,” “us,” “our”).

Contact: legal@pickleheartstg.wpenginepowered.com
Mailing Address: 159 W 126th St, 2A, New York, NY 10027

1) Shipping Destinations

At this time, Pickleheart ships within the United States only.

We do not ship internationally or to U.S. territories unless explicitly stated on a product page.

2) Fulfillment Partners & Processing Time

Most physical products sold through the Shop are made to order and fulfilled by third-party fulfillment partners, including Printful.

Processing time (before shipment):

• Typically 2–7 business days
• May be longer during high-volume periods, holidays, or due to supply constraints

Orders are not shipped on weekends or U.S. federal holidays.

3) Shipping Methods & Delivery Estimates

Available shipping methods and estimated delivery times are displayed at checkout and may vary based on:

• Product type
• Shipping address
• Carrier availability

All delivery dates are estimates only and are not guaranteed.

4) Shipping Costs

Shipping costs are calculated and displayed at checkout.

Shipping fees are non-refundable, except where required by law or where Pickleheart determines an error occurred.

5) Order Tracking

Once your order ships, we will aim to share shipping confirmation and tracking information by email, where available.

Tracking availability and updates depend on the fulfillment partner and carrier. In some cases, tracking details may be limited, delayed, or unavailable. Carrier-provided tracking information may not reflect real-time status.

6) Lost, Delayed, or Marked-Delivered Packages

Pickleheart is not responsible for delays caused by carriers, weather, incorrect addresses, or circumstances beyond our control.

If tracking shows an order as “delivered” but you cannot locate it:

• Please check with household members, neighbors, building staff, or the carrier
• If the issue persists, contact legal@pickleheartstg.wpenginepowered.com and we will review the situation on a case-by-case basis

Orders marked as delivered by the carrier are generally not eligible for replacement or refund.

7) Incorrect or Incomplete Addresses

Please ensure your shipping address is accurate at checkout.

Pickleheart is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. Orders returned due to address issues may not be eligible for reshipment or refund.

8) Damaged Packages or Manufacturing Issues

If your order arrives damaged or you believe there is a manufacturing issue, contact legal@pickleheartstg.wpenginepowered.com and include:

• Order number
• Description of the issue
• Photos of the item and packaging

We will assist with a replacement request in accordance with the manufacturer’s or fulfillment partner’s warranty and claims process.

9) Relationship to Refund & Return Policy

This Shipping Policy works in conjunction with our Refund & Return Policy. Shipping issues do not alter our no-returns policy.

10) Policy Updates

We may update this Shipping Policy from time to time. The “Last Updated” date reflects the current version.