Last Updated: January 27, 2026

This Refund & Return Policy applies to purchases made through the Pickleheart Shop operated by Strivers United Inc. d/b/a Pickleheart (“Pickleheart,” “we,” “us,” “our”). It is incorporated into our Terms of Sale.

Contact: legal@pickleheartstg.wpenginepowered.com
Mailing Address: 159 W 126th St, 2A, New York, NY 10027

1) All Sales Final on Physical Products (No Returns)

We do not accept returns or exchanges for physical products purchased through the Shop, including items purchased from community-branded pages.

This includes (without limitation) returns for:

• Buyer’s remorse
• Incorrect size selection
• Preference changes
• Normal wear and tear

2) Manufacturing / Defect Issues (Replacement Assistance Only)

If you believe a physical product has a manufacturing defect or is covered by a manufacturer’s warranty, contact us at legal@pickleheartstg.wpenginepowered.com and include:

• Order number
• Item(s) affected
• A brief description of the issue
• Photos (required for damage/defect evaluation)

We will help facilitate a replacement request consistent with the manufacturer’s or fulfillment partner’s warranty/claims terms and the information they require.

Important:

• Approval of any replacement is subject to the manufacturer/fulfillment partner’s review and policies.
• We do not promise replacement in cases that fall outside those terms (including misuse, normal wear, or customer-caused damage).

3) Annual Membership Refunds (14-Day Window)

If you purchase an annual membership, you may request a full refund if you cancel within 14 days of purchase.

To request a membership cancellation/refund, email legal@pickleheartstg.wpenginepowered.com with:

• Order number
• Account email used at purchase

After 14 days, membership fees are non-refundable, except where required by law or where we determine an error occurred.

4) Non-Physical Products and Services

If the Shop offers non-physical products or services (e.g., clinics, lessons, event registrations, digital experiences, or other services), the refund terms will be stated on the product page or checkout page.

Unless otherwise stated at the time of purchase, such purchases are final.

5) Donations

Pickleheart is a 501(c)(6) nonprofit organization. Payments labeled as “donations” are not tax-deductible as charitable contributions.

Donations are non-refundable, except where required by law or in cases of duplicate charges or clear processing error.

6) Refund Method and Timing

Approved refunds are issued to the original payment method when possible. Timing depends on your bank/payment provider and may take several business days to appear.

7) Chargebacks and Disputes

If you have an issue, please contact us first at legal@pickleheartstg.wpenginepowered.com so we can help resolve it. Unwarranted chargebacks may result in denial of future purchases or support.

8) Policy Updates

We may update this Policy from time to time. The “Last Updated” date reflects the current version.